Terms and Conditions for Lord Souvenirs
These terms and conditions were last updated on 27/05/19. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Lord Souvenirs Ltd. “You” or “your” means the person accessing, using or ordering from our website over the Internet.
Goods are supplied by Lord Souvenirs Ltd directly to you and the contract of sale then exists between you and Lord Souvenirs Ltd. These terms and conditions cover all sales made through this website.
Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Returns and Refunds
We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
- Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
- Sealed audio / video recordings or computer software which have been opened
- Goods made to the customer’s personal specifications
Your shopping basket displays the goods you have purchased, we endeavour to process all order within 24 hours, Mon – Fri, dependent on availability. We will notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.
To submit a return, please print your original order email, and mark which product(s) you are returning. Please then place this inside your return parcel.
Returns can be sent to Lord Souvenirs Ltd. Our address 46 Paton Way, Darlington, DL1 1LP United Kingdom. It is vital that you return the goods with the relevant Returns Number.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: email@example.com.
Acknowledge complaints within 5 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
Offensive or age restricted material
We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD’s). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at firstname.lastname@example.org
Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Lord Souvenirs Ltd belong to Lord Souvenirs Ltd. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited unless permission has been given by Lord Souvenirs Ltd. Any framing of this website is prohibited.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security.
This privacy statement applies solely to information collected through this website.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address
- For credit / debit card purchases your card details
If you have registered you may check, amend or remove your personal details by emailing email@example.com or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.