Free Delivery

Free UK Delivery is available under the following conditions.

  • Under 2kg in total weight, and over £20 subtotal of items.
  • Between 2kg and 25kg in total weight and over £50 subtotal of items

Delivery arrangements

Your shopping basket displays the goods you have purchased we endevour to process all order within 24 hours dependent on availability. We will notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.

Returns can be sent to Lord Souvenirs. Our address 46 Paton Way, Darlington, DL1 1LP United Kingdom. It is vital that you return the goods with the relevant Returns Number.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.